We ship using Delta, American, Continental Airline or United Airlines' Pet-Safe. If you are located too far away to visit us and pick up your puppy, we have a couple of options to choose from. We are located in the Austin Airport area and we ship daily as the airport is only 25 minutes away from our home so this reduces stress on the puppy. Shipping normally takes 5-6 hours depending on your location. We also offer home delivery whereby your puppy will be brought to your home address by our nanny in a pet delivery van. Shipping is very safe & stress free.
We ship our puppies using airlines. We use airlines because it is the fastest & safest way to transport our puppies from our place to yours especially during the cooler months. Our puppies are shipped in an airline approved pets crate that we customize depending on the weight, gender, the distance or duration, & the number of puppies. They ride in a special climate controlled & pressurized compartment on the plane which is no difference from the cabin. They are not in the same compartment as the passenger luggage.
Our shipping crates are clearly marked with colorful "LIVE ANIMALS" and "UP" stickers. We mark the crates clearly with the destination airport, the confirmation number, the phone & address of the customer. When we know that a puppy is going to be shipped, we play with them in the crate prior to shipping so they are used to it. They have never shown fear of the crate. We put lots of food & plenty of water in the shipping crate. The water provide all the moisture the puppy need during delivery. One reason we do this is in case, in the unlikely event the puppy should get stuck at an airport overnight (because of connecting flight trouble), we don't have to worry if they have enough to eat or drink. Although traveling is not that hard on them, we do not like to make them spend any more time than absolutely necessary in transit. For this reason we also look for the shortest route & always schedule direct flights if possible.
We check weather conditions at the receiving end and only ship when we consider it safe to do so. We put our puppies’ health above all other considerations and do not ship when we feel it could be dangerous to the puppies’ well-being. We usually ship Monday - Saturday. We guarantee safe & healthy arrival of your puppy. We WILL NOT SHIP if we feel that weather conditions are hazardous for the puppy. Your puppy may take few days to adjust once they get to their new homes, sometimes it takes them a day or two to settle in, but by far, the vast majority of people tell us they just step right out of the shipping crate & act right at home.
We can also deliver your new puppy DIRECTLY into your arms!! We have reliable Airline Nanny's that will fly with your puppy right to you. This is the safest, most reliable, and the least stressful way for your new puppy to be delivered to you.
These are required for all pets travelling via air. This is to ensure all pets are not sharing anything more than a ride. All airlines require this certificate. YES, it is mandatory.
Please be waiting for your puppy at home or the airport at the given time. Usually the puppy is available 1 hour after the flight’s arrival time & a valid ID such as driver’s license is needed for pick up. We really appreciate knowing that the puppy has arrived safely & at home with you, so please call or email us as soon as you get the chance. Don’t forget to take your puppy to your veterinarian for the regular arrival-health-check-up within 48 hours of arrival. A follow-up call is placed 24 hours after you have received your new puppy to ensure everything is perfect, to answer any questions you have & to measure your satisfaction.